General Supplier Terms and Conditions
By purchasing a transfer with Ski-Lifts, you authorise us to transmit your name, phone number and relevant information for your transfer to our nominated Supplier.
Neither Ski-Lifts or our nominated Supplier accepts any responsibility for incorrect or incomplete information given by a Customer that results in either a flight being missed or a Driver failing to be at the arrival airport in question to pick-up up the Customer.
It is the responsibility of the Customer to provide Ski-Lifts with a contact mobile telephone number at the time of booking and furthermore ensure that this number is switched on and available at the time of travel. Neither Ski-Lifts or our nominated Supplier is responsible for any issues that may occur with the delivery of the transfer service as result of the Customer failing to provide correct contact details or being uncontactable at the time of the transfer.
The destination and/or pick-up address on the booking confirmation is the address at which the Customer will be dropped off and/or collected. Any changes to these or any other details must be communicated to Ski-Lifts at least 2 days prior to the date of travel. If we do not receive updated accommodation details by this time, the Customer may have to be dropped off in the resort centre or at another convenient location for the Supplier.
It is the responsibility of the Customer to have with them a valid address and/or directions to their accommodation. The driver may know the specific accommodation, and in this case, the Customer will be taken directly there. However, in the case that neither the Customer nor the driver knows the exact location of the accommodation, the driver will attempt to locate the accommodation for a period not exceeding 10 minutes, after which time the Customer will be dropped off at the resort’s Tourist Office (whether it is open or closed).
The Customer accepts that they have agreed to and understood the transfer terms of the booked transfer, including waiting times, meeting points, scheduled bus times and departure pick-up times. These will be communicated through Ski-Lifts.
The Customer accepts that the transfer will be scheduled according to the flight details provided in the booking with Ski-Lifts, based on the agreed transfer terms. Providing incorrect information may result in additional charges or failure to receive the requested transfer. Neither Ski-Lifts nor our nominated Supplier accept any responsibility for complaints raised following problems caused as a direct result of incorrect information being provided by the Customer.
Certain transfer types do not allow for, because they are either scheduled according to flight times, or they run according to a pre-set timetable. If the option to select a pick-up time is available, the Customer may request it at the time of booking by selecting ‘Pick up Time’ instead of ‘Flight Time’ on the booking screen. If in doubt, the Customer should email [email protected] prior to booking for advice.
Should the Customer select a pick-up time at the time of booking (when this option is available within the transfer type selected) they accept full responsibility for any missed onward transport. Neither Ski-Lifts nor our nominated Supplier accept any responsibility for complaints raised following problems caused as a direct result of pick-up times requested at the time of booking.
Failure by the Customer to request an appropriate child seat at the time of booking, or alternatively to bring their own child seat, will mean that the Supplier is unable to provide the transfer as booked, as the child cannot legally be transported without the correct seat. In this circumstance, neither Ski-Lifts or our nominated Supplier will provide any refund or offer an alternative transfer.
On certain transfer types (such as a Private Coach) where vehicles of over 8 passenger seats are used, it may not be possible for the Supplier to provide child seats. The Customer should be aware that where this is the case, it is not a legal requirement to use such a seat.
All children and infants count towards the occupancy of the vehicle, regardless of age and thus should be included in the total number of passengers at the time of booking.
All changes to booking details, e.g. flight number, flight time, accommodation name or address, mobile number, arrival or departure dates, resort, passenger numbers, or vehicle size details, should be communicated through Ski-Lifts, who will advise the Customer whether the changes will result in a change to the cost of the transfer or the requested transfer no longer being available.
In situations where there is a supplement to be paid for a booking amendment, the requested changes will only be confirmed once the additional payment is received. Any additional costs will be communicated and managed through Ski-Lifts. Only once Ski-Lifts has sent the Customer a revised booking confirmation will the changes be confirmed.
Once a pick-up time has been confirmed (the day before travel), any requests for changes should be made through Ski-Lifts. The nominated Supplier may not be able to make changes to this pick-up time but the options available will be communicated by Ski-Lifts.
Cancellations and Refunds
Cancellations made at least 7 days before the date of travel will be refunded in full.
Any refund, whether partial or in full, for cancellations made within the 7-day cancellation deadline,
All cancellation requests should be communicated through Ski-Lifts, who will act as an intermediary between you and the Supplier and will communicate to you the refund amount agreed and arrange payment of this to you.
Covid-19 Travel Restrictions
Except for these specifically mentioned scenarios where travel restrictions are implemented, our standard cancellation terms and deadlines apply.
- Denied Outbound Travel. The destination is open to visitors and services are able to operate, but directives are implemented from the outbound country’s governing authorities specifically advising against all but essential travel to the destination due to Covid-19.
- Denied Access. The supplier is able to provide the services, but the visitor is denied access to the destination due to national, regional or local government-imposed restrictions, including the closure of borders, or tourist activities being prohibited due to Covid-19, including;
- the mandatory closure of all tourist accommodation in the booked destination locality;
- closure of the ski lifts in the booked destination resort;
- closure of golf courses in the booked destination locality.
- Service Closure. The supplier is unable to provide the contracted services due to a government order restricting their activity due to Covid-19.
For the avoidance of doubt, any other scenario not specifically mentioned, even if linked directly to Covid-19, is covered by our standard cancellation terms.
This includes where a customer wishes to cancel, or is unable to travel, due to any of the party being required to self-isolate or quarantine or having been diagnosed with Covid-19. Under these circumstances, any travel insurance contracted by the customer should cover the cost for the customer if the cancellation is made outside of our standard cancellation terms. It is the customer’s responsibility to source appropriate travel insurance.
Customer Notification of Cancellation
- A cancellation can only be accepted in writing by email which clearly states the booking reference of the booking that needs to be cancelled, or by the customer cancelling the booking directly on our system.
- It is the responsibility of the customer to notify us of their intention to cancel as a result of Covid-19 restrictions being implemented in order to benefit from any refund due under these specific Covid-19 cancellation terms.
- It will remain our assumption that a customer wishes to travel on the booked service, regardless of the restrictions put in place, unless we receive a cancellation as described.
- Failure to notify us within the agreed timeframes will result in the service being non-refundable.
Supplier Notification of Cancellation
- We will email you ahead of the deadlines below.
The following outlines the cancellation deadlines in relation to travel restrictions being implemented as a result of Covid-19. It describes the cancellation notice required for a booking to be refundable, in relation to when the Restrictions were implemented and the commencement of the booked service.
|Time before the booked service commences that travel restrictions are officially announced||Deadline to notify you of cancellation|
|Over 72-Hours||No later than 17:00 CET two days before the booked service is scheduled to commence|
|Less than 72-Hours||No later than 17:00 CET the day before the booked service is scheduled to commence|
Cancellations received after the specified deadline, or in the case of customer no shows, are non-refundable.
Conditions of Carriage
All of Ski-Lifts’ nominated Suppliers reserve the right (and delegate to their Drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the Driver, the vehicle or the other passengers. No refunds will be made in these circumstances.
The Customer is expected to respect the vehicle and leave it in the same condition in which they found it. If the Customer damages or soils the vehicle then they will be liable to reimburse the Supplier for all reasonable costs of cleaning and/or repair, and for any costs incurred due to the vehicle being unavailable for use for a period of time as a result of said damage. If this situation occurs, the Supplier will provide Ski-Lifts with copies of all receipts for the costs that have been incurred. Ski-Lifts will act as an intermediary between the Customer and the Supplier and will attempt to resolve the situation as quickly as possible. However, if a satisfactory solution cannot be found between both parties within a reasonable amount of time, the Supplier reserves the right to take direct action against the Customer in order to recover the costs incurred. The transport contract is between the Supplier and the Customer, and Ski-Lifts cannot be held liable by either party for any damage or for any costs that result from the damage.
All vehicles provided by the nominated Supplier are fully insured for passenger and third-party claims, as required by the local law. Customers’ baggage is, however, carried entirely at their own risk and no responsibility for any loss or damage will be accepted by Ski-Lifts or the nominated Supplier. The Customer will be liable for all arrangements and costs incurred by Ski-Lifts or the nominated Supplier to return the items to the passengers.
In the event that a flight is delayed by more than 1 hour, the Customer will be scheduled on to the next available transfer. Once a flight is delayed by more than 1 hour the wait time as specified in the booked transfer type booked no longer applies and the Customer may experience additional waiting time before a new transfer becomes available. This applies to all transfer types.
If the Supplier is able to wait for a delayed flight and the delay is longer than 1 hour, the Customer may be asked to pay additional waiting time fees. This is at the discretion of the Supplier and will be communicated by Ski-Lifts at the earliest opportunity.
In the event of an arrival flight being cancelled, the Customer is deemed to have missed their transfer. It is at the Supplier’s discretion whether a refund, partial or full, will be offered. Ski-Lifts will act as the intermediary in such cases.
If an alternative flight is arranged, then the Customer may need to make a new booking for a transfer at full cost, subject to availability of transfers. Any additional charges are at the discretion of the Supplier and will be communicated by Ski-Lifts who will act as the intermediary in such cases.
If your arrival flight lands ahead of the scheduled time, please be aware that there may be additional waiting time for the transfer to become available and for you to leave the airport. This is equal to the waiting time as stated on the transfer type description and on your booking confirmation, plus the amount of time that the flight landed ahead of schedule.
If an arrival flight is diverted it is the Customer’s responsibility to inform Ski-Lifts at the earliest possible time. It remains the responsibility of the airline to transport you to the original arrival airport. From there all arrivals will be treated the same as a flight delay.
Should the Customer not wish to travel to the original arrival airport and instead arrange alternative transport to the destination, they will still be charged by the Supplier for the unused transfer. Ski-Lifts will act as the intermediary in such cases.
In the case that the Customer is unable to take the arranged transfer as a result of delayed, cancelled or missed flights and therefore incurs additional costs in arranging alternative travel arrangements, neither Ski-Lifts or the nominated Supplier will be held responsible for any of these additional costs, nor will any refund for the originally booked service be offered. Ski-Lifts will be able to provide on request a written statement of the reason any additional costs were incurred.
In the event that the Supplier is unable to reach a Customer for their pickup time, due to bad weather and/or , including if the vehicle cannot access the location by road or if the vehicle is too large for the road, the Customer must attempt to make their own way to a suitable, safe pickup point. Ski-Lifts will assist with advice in this matter if necessary and will try to give the Customer advance warning whenever possible.
In the event that the Customer is not at the specified meeting point at the arranged time for a departure transfer from resort, the driver will wait for a maximum of 5 minutes for shared transfers, and a maximum of 10 minutes for private transfers. After this time the Customer will be deemed a ‘no show’ and the transfer will depart without them. Neither Ski-Lifts or the nominated Supplier will offer any refund for the missed transfer. If we are able to offer an alternative, later transfer, this will be treated as a new booking and will need to be paid for in full by the Customer.
Occasionally, when travelling on any of our Shared or Scheduled Shuttle services, the Customer may be required to change vehicles at a safe location en-route to the destination.
On some transfer types the Driver may be required to take obligatory rest breaks during the transfer. Wherever possible, this rest time will be taken into account in relation to the journey time to ensure that no flights are missed. EU law states that drivers must take a rest break of 45 minutes after no more than 4 hours 30 minutes of driving.
Force majeure means that neither Ski-Lifts Ltd nor the supplier will pay any compensation or issue a refund if a Service is cancelled or changed within the Cancellation deadline as defined in these Terms, whether the cancellation or change is made by the customer, Ski-Lits Ltd or the Supplier, due to unforeseeable circumstances beyond Ski-Lifts Ltd or the Supplier’s control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, infectious disease outbreak, adverse weather conditions or other similar events outside our or the Supplier’s control.
Force majeure should be covered by your travel insurance and we will be happy to provide you with a letter to support your claim.
Neither Ski-Lifts or the nominated Supplier shall be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from a Force Majeure Event.