General Supplier Terms and Conditions

Booking information 

By purchasing a transfer with Ski-Lifts, you authorise us to transmit your name, phone number and relevant information for your transfer to our nominated Supplier. 

Neither Ski-Lifts or our nominated Supplier accepts any responsibility for incorrect or incomplete information given by a Customer that results in either a flight being missed or a Driver failing to be at the arrival airport in question to pick-up up the Customer. 

It is the responsibility of the Customer to provide Ski-Lifts with a contact mobile telephone number at the time of booking and furthermore ensure that this number is switched on and available at the time of travel. Neither Ski-Lifts or our nominated Supplier is responsible for any issues that may occur with the delivery of the transfer service as result of the Customer failing to provide correct contact details or being uncontactable at the time of the transfer. 

The destination and/or pick-up address on the booking confirmation is the address at which the Customer will be dropped off and/or collected. Any changes to these or any other details must be communicated to Ski-Lifts at least 2 days prior to the date of travel. If we do not receive updated accommodation details by this time, the Customer may have to be dropped off in the resort centre or at another convenient location for the Supplier. 

It is the responsibility of the Customer to have with them a valid address and/or directions to their accommodation. The driver may know the specific accommodation, and in this case, the Customer will be taken directly there. However, in the case that neither the Customer nor the driver knows the exact location of the accommodation, the driver will attempt to locate the accommodation for a period not exceeding 10 minutes, after which time the Customer will be dropped off at the resort’s Tourist Office (whether it is open or closed). 

 

Transfer Terms 

The Customer accepts that they have agreed to and understood the transfer terms of the booked transfer, including waiting times, meeting points, scheduled bus times and departure pick-up times. These will be communicated through Ski-Lifts. 

The Customer accepts that the transfer will be scheduled according to the flight details provided in the booking with Ski-Lifts, based on the agreed transfer terms. Providing incorrect information may result in additional charges or failure to receive the requested transfer.  Neither Ski-Lifts nor our nominated Supplier accept any responsibility for complaints raised following problems caused as a direct result of incorrect information being provided by the Customer. 

Certain transfer types do not allow for, because they are either scheduled according to flight times, or they run according to a pre-set timetable. If the option to select a pick-up time is available, the Customer may request it at the time of booking by selecting ‘Pick up Time’ instead of ‘Flight Time’ on the booking screen. If in doubt, the Customer should email [email protected] prior to booking for advice. 

Should the Customer select a pick-up time at the time of booking (when this option is available within the transfer type selected) they accept full responsibility for any missed onward transport. Neither Ski-Lifts nor our nominated Supplier accept any responsibility for complaints raised following problems caused as a direct result of pick-up times requested at the time of booking. 

 

Child Seats 

Failure by the Customer to request an appropriate child seat at the time of booking, or alternatively to bring their own child seat, will mean that the Supplier is unable to provide the transfer as booked, as the child cannot legally be transported without the correct seat. In this circumstance, neither Ski-Lifts or our nominated Supplier will provide any refund or offer an alternative transfer. 

On certain transfer types (such as a Private Coach) where vehicles of over 8 passenger seats are used, it may not be possible for the Supplier to provide child seats. The Customer should be aware that where this is the case, it is not a legal requirement to use such a seat. 

 

Child Pricing 

All children and infants count towards the occupancy of the vehicle, regardless of age and thus should be included in the total number of passengers at the time of booking. 

 

Booking Amendments 

All changes to booking details, e.g. flight number, flight time, accommodation name or address, mobile number, arrival or departure dates, resort, passenger numbers, or vehicle size details, should be communicated through Ski-Lifts, who will advise the Customer whether the changes will result in a change to the cost of the transfer or the requested transfer no longer being available. 

In situations where there is a supplement to be paid for a booking amendment, the requested changes will only be confirmed once the additional payment is received. Any additional costs will be communicated and managed through Ski-Lifts. Only once Ski-Lifts has sent the Customer a revised booking confirmation will the changes be confirmed. 

 

Pick-up times 

Once a pick-up time has been confirmed (the day before travel), any requests for changes should be made through Ski-Lifts. The nominated Supplier may not be able to make changes to this pick-up time but the options available will be communicated by Ski-Lifts. 

 

Cancellations and Refunds 

Cancellations made at least 7 days before the date of travel will be refunded in full. 

Any refund, whether partial or in full, for cancellations made within the 7-day cancellation deadline, will be at the suppliers discretion.

All cancellation requests should be communicated through Ski-Lifts, who will act as an intermediary between you and the Supplier and will communicate to you the refund amount agreed and arrange payment of this to you. 

Cancellations received after the specified deadline, or in the case of customer no shows, are non-refundable. 

 

Conditions of Carriage 

All of Ski-Lifts’ nominated Suppliers reserve the right (and delegate to their Drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the Driver, the vehicle or the other passengers. No refunds will be made in these circumstances. 

The Customer is expected to respect the vehicle and leave it in the same condition in which they found it. If the Customer damages or soils the vehicle then they will be liable to reimburse the Supplier for all reasonable costs of cleaning and/or repair, and for any costs incurred due to the vehicle being unavailable for use for a period of time as a result of said damage. If this situation occurs, the Supplier will provide Ski-Lifts with copies of all receipts for the costs that have been incurred. Ski-Lifts will act as an intermediary between the Customer and the Supplier and will attempt to resolve the situation as quickly as possible. However, if a satisfactory solution cannot be found between both parties within a reasonable amount of time, the Supplier reserves the right to take direct action against the Customer in order to recover the costs incurred. The transport contract is between the Supplier and the Customer, and Ski-Lifts cannot be held liable by either party for any damage or for any costs that result from the damage. 

All vehicles provided by the nominated Supplier are fully insured for passenger and third-party claims, as required by the local law. Customers’ baggage is, however, carried entirely at their own risk and no responsibility for any loss or damage will be accepted by Ski-Lifts or the nominated Supplier. The Customer will be liable for all arrangements and costs incurred by Ski-Lifts or the nominated Supplier to return the items to the passengers.   

For all arrival transfers, in the case of any delays that mean the customer is not going to be at the designated meeting point for the transfer within 2 hours of the scheduled flight or train arrival time, or specific pick-up time on the booking, the customer should notify Ski-Lifts in advance of the delay (including delays to inbound transport, at passport control, collecting luggage, etc). Ski-Lifts will liaise with the Supplier to propose the best solution for the Customer, but cannot guarantee that the transfer will be able to wait, meaning the customer may be required to make their own alternative arrangements at their own cost. Alternative solutions that may be proposed could include a waiting time for an alternative transfer, a different transfer type being provided to the one originally booked, or to pay the driver directly for any waiting time incurred beyond the initial 2 hours. If the Customer does not wish to take up any of the alternative options offered, the customer will need to make alternative travel arrangements at their own cost. Ski-Lifts will not be liable for these costs and will still charge for the original transfer in full. 

Once a flight is delayed by more than 1 hour the wait time as specified in the transfer type booked no longer applies and the Customer may experience additional waiting time before a new transfer becomes available. This applies to all transfer types. If the Supplier is able to wait for a delayed flight and the delay is longer than 1 hour, the Customer may be asked to pay additional waiting time fees directly to the driver. This is at the discretion of the Supplier and will be communicated by Ski-Lifts at the earliest opportunity

In the event of an arrival flight being cancelled, the Customer is deemed to have missed their transfer.  It is at the Supplier’s discretion whether a refund, partial or full, will be offered. Ski-Lifts will act as the intermediary in such cases. If an alternative flight is arranged, then the Customer may need to make a new booking for a transfer at full cost, subject to availability of transfers. Any additional charges are at the discretion of the Supplier and will be communicated by Ski-Lifts who will act as the intermediary in such cases.

If arrival flight lands ahead of the scheduled time, there may be additional waiting time for the transfer to become available and to leave the airport. This is equal to the waiting time as stated on the transfer type description and on your booking confirmation, plus the amount of time that the flight landed ahead of schedule.

If an arrival flight is diverted it is the Customer’s responsibility to inform Ski-Lifts at the earliest possible time. It remains the responsibility of the airline to transport the Customer to the original arrival airport. From there all arrivals will be treated the same as any other delay, based on the time the customer reaches the originally booked airport to meet their transfer. Should the Customer not wish to travel to the original arrival airport and instead arrange alternative transport directly to the destination, they will still be charged by the Supplier for the unused transfer.

In the case that the Customer is unable to take the arranged transfer as a result of delays, cancelled or missed flights and therefore incurs additional costs in arranging alternative travel arrangements, neither Ski-Lifts or the nominated Supplier will be held responsible for any of these additional costs, nor will any refund for the originally booked service be offered. Ski-Lifts will be able to provide on request a written statement of the reason any additional costs were incurred.

In the event that the Supplier is unable to reach a Customer for their pickup time, due to bad weather, if the vehicle cannot access the location by road, or if the vehicle is too large for the road, the Customer must attempt to make their own way to a suitable, safe pickup point. Ski-Lifts will assist with advice in this matter if necessary and will try to give the Customer advance warning whenever possible.

In the event that the Customer is not at the specified meeting point at the arranged time for a departure transfer from resort, the driver will wait for a maximum of 5 minutes for shared transfers, and a maximum of 10 minutes for private transfers. After this time the Customer will be deemed a ‘no show’ and the transfer will depart without them. Neither Ski-Lifts nor the nominated Supplier will offer any refund for the missed transfer. If we are able to offer an alternative, later transfer, this will be treated as a new booking and will need to be paid for in full by the Customer.

Occasionally, when travelling on any of our Shared or Scheduled Shuttle services, the Customer may be required to change vehicles at a safe location en-route to the destination.

On some transfer types the Driver may be required to take obligatory rest breaks during the transfer. Wherever possible, this rest time will be taken into account in relation to the journey time to ensure that no flights are missed. EU law states that drivers must take a rest break of 45 minutes after no more than 4 hours 30 minutes of driving.   

 

Force Majeure 

Force majeure means that neither Ski-Lifts Ltd nor the supplier will pay any compensation or issue a refund if a Service is cancelled or changed within the Cancellation deadline as defined in these Terms, whether the cancellation or change is made by the customer, Ski-Lits Ltd or the Supplier, due to unforeseeable circumstances beyond Ski-Lifts Ltd or the Supplier’s control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, infectious disease outbreak, adverse weather conditions or other similar events outside our or the Supplier’s control. 

Force majeure should be covered by your travel insurance and we will be happy to provide you with a letter to support your claim. 

Neither Ski-Lifts or the nominated Supplier shall be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from a Force Majeure Event.