To make full use of the online and personalised features on, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

This Statement explains what those cookies and other tools do. Our Privacy notice provides more details on how we safeguard your privacy. If you have any other questions about how we use your information, please feel free to drop us an email at [email protected].


About cookies

When you use a website, it may download a cookie, a small text file that makes the site work properly. Cookies let the site recognise your device and store information about how you use the site.

You can turn off cookies – but some of our site won’t work without them.

Cookies can be “session cookies” or “permanent cookies”. Session cookies are automatically deleted when you close your device’s browser; permanent cookies stay in your browser until you delete them, or your browser deletes them based on the cookies’ duration period. Permanent cookies allow platforms to remember your preferences for when you visit them again, speeding up and enhancing your experience of the services we offer.

“First-party cookies” are cookies set by the company whose platform you’re using. When we use the term, it means’s own cookies. “Third-party cookies” are cookies set by a company that has a relationship of some kind with the platform you’re using. When we use the term, it means cookies set by our affiliates and by other business partners, including third-party service providers.

Cookies are not spyware or adware and can’t deliver viruses or run programs on your device. To find out more about cookies, please visit



We don’t store sensitive information such as your name, address or payment details in cookies. They hold the ‘key’ that allows us to recognise you, and once you sign in, is associated with this information.

At, we use a variety of cookies to do different things:

Technical cookies
To give you user-friendly platforms that function correctly and that adapt automatically to you, to create your user account, to sign you in, and to manage your bookings. Technical cookies are necessary to make our website work properly for you.


Functional cookies
To remember any preferences you set when you visit our website, such as your name for a personalised experience. They can optionally also remember your sign-in credentials, so you don’t have to re-enter each time. Our website would still work without functional cookies, but the experience wouldn’t be as smooth and simple.


Analytics cookies
To help us improve and optimise our website. We (or our third-party providers) may use them to gather aggregated (or segmented) information about our visitors so we can see how effective our affiliates and marketing are. That information can include what web pages you viewed that enabled you to reach our website, what referring/exit pages you arrived and left from, how you interacted with our platform, what search criteria you used, and which emails you opened and acted upon. We do not use this information to personally identify you.

We also use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic, and helps us identify pages that are slow, broken or poorly performing. For more information, please visit


The first time you visit one of our web sites, we will ask you to “opt in” (i.e. consent) to our use of cookies and monitoring tools. If you choose not to accept cookies, you won’t enjoy full use of our platforms’ functions.

If you’d prefer to restrict, block or delete cookies from, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.


Here’s a list of the main cookies we use, and what we use them for.

Name Description
PHPSESSID This cookie is native to a technology used by, PHP. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.
_ga This cookie is used by Google Analystics to distinguish unique users by assigning a randomly generated number as a client identifier. use this to calculate visitor, session and campaign data for the sites analytics reports.
_gid This cookie name is associated with Google Universal Analytics. It stores and updates a unique value for each page visited.
_hjIncludedInSample Web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. This allows to ensure you are getting the best possible experience and feeds back into usability.
nelioab_userid run experiments and to track visitor information to continually improve the site. The cookies identify a visitor and their session, specify whether that visitor participates in the running experiments and, if they do, in which ones, and keep track of the alternative a visitor has viewed so that she always sees the same alternative, offering a consistent and coherent user experience.
APPSESSIONID This cookie allows us to keep track of you as you navigate and transact on our site.